Important Information

Your First Appointment

If this is your first appointment with us, then we’re excited to meet you! So you know what you can expect from your appointment, we’ve outlined it for you below. We will:

  1. Start by getting to know you, your background, your lifestyle and your goals
    We know what you’re thinking - shouldn’t we be focusing on the pain or problem instead of starting with you? Actually, by getting to know you and the things you do, we’re able to identify a number of injury risks and other important information that can help us make a concise diagnosis. We also ensure to address the information that you’ve told us, so that your treatment plan fits in with your lifestyle, activities, and goals.
  2. Understand the problems you’re facing
    We’ll talk about your symptoms, the problems you’re experiencing, and how it’s affecting your daily life. We’ll ask plenty of questions to make sure we have the bases covered.
  3. Undertake a clinical examination
    This means we’ll palpate the affected tissues and bones, perform clinical testing, check your muscle strength and function, check the range of motion available at certain joints, perform a gait analysis (and play it back to show you what we’re seeing), assess your footwear, and perform any other tests that may be linked to the problem - like neurological testing or assessing for a limb length discrepancy.
  4. Refer for medical imaging - if required
    Where necessary to confirm a diagnosis, rule out the presence of other problems, or to see the extent of an injury, we will refer you for an x-ray, ultrasound or MRI.
  5. Diagnose
    We’ll present you with your diagnosis and discuss this with you to ensure that you understand the what’s, why’s and how’s of exactly what has happened. Please ask us any and every question that comes to mind - we’re here to help.
  6. Treatment
    We’ll create your treatment and management plan and talk you through each step, and how it’s going to help you. Where possible, we’ll begin treatment at the same appointment and schedule any further appointments you may need.
  7. Review & Progress
    You will continue along the prescribed treatment path. Don’t worry - we expect your symptoms to continue to improve with each appointment. If we are not seeing these results, we will review and discuss why this may be occurring and remedy the problem.
  8. Success!
    Once your problem resolves, we ensure that you’re well-prepared to identify the signs that the issue is returning, so you can manage it early and quickly. We’ll always be a phone call or appointment away for any questions or further treatment.

What To Bring

To make your initial visit as fast and as easy as possible, please bring with you:

  • A list of any medications you are taking
  • Letters from specialists or any practitioners you have seen for the same condition/issue or any other lower limb problems
  • Any relevant medical imaging studies
  • Shorts and T-shirt in case a biomechanical assessment is necessary
  • Footwear that you wear often, as well as your sneakers

Insurance and Medicare

South Burnett Podiatry can process your claim on the spot using HICAPS. We participate with the private health insurance companies listed below, but please be sure to check with your individual insurance carrier for specific benefits.

Additionally, we also process Medicare Claims for eligible patients, using Medicare Online Claiming. We also process the Department Of Veterans Affairs Claims (DVA), using DVA Online Claiming.

HICAPS accepts the following health funds:

ACA Health, AHM, AAMI, Apia, Australian Unity, Budget Direct Health, BUPA, CBHS, CBHS Corporate Health, CUA Health, Defence Health, Emergency Services Health, Frank Health Insurance, GMHBA Health, HBF, HCF,, HIF, Latrobe, Medibank, Navy Health, NIB, OneMediFund, Peoplecare, Phoenix Health, Police Health, QANTAS Assure, Queensland Country, Rt Health, Suncorp, Teachers Health Fund, TUH, Uni Health, Westfund Health

Billing Terms

To ensure accurate billing, you will be asked for current insurance information each time you check in for an appointment at the office. You will be asked to review all your personal information when you arrive. Please review this information carefully and alert our staff of any changes.

Full payment of your account is due at the time of consultation. We accept Mastercard, Visa, personal cheque and cash. You are responsible for paying the gap or the balance that is not paid by your insurance company.

If you have any questions regarding your account, please call us on 07 4162 7633 or send us an email to

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